How to Escalate a Technical Support Issue: My Advice From Working Both Sides

Everyone has been there. The Internet goes down. Your unsaved work is lost. The application isn't syncing or says it is incompatible. Any number of technical issues come up and if you can't fix them yourself, then it quickly becomes a crisis that involves calling technical support. No one likes...

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Football or Futbol? What your preference in sports says about you

Even if you are only getting updates from the Daily Google Doodle, you know that the World Cup 2014 (soccer) is in full swing. It is the biggest sport in the world but I can't help but say that I still prefer American football and am impatiently waiting for September...

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Mascara and Projects: 3 Ways that this beauty product can inspire success in your next team event

Maybe it is strange finding INspiration in mascara but honestly it can come from anywhere when you aren't looking! Putting on mascara is the final touch to getting ready for the day and the attention it draws to my blue eyes can be transformational. When working a project, transforming something...

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